A step-by-step guide for developing and implementing effective SLAs

Seminar Focus

• Appreciate the strategic value of Service Level Agreements (SLAs) in business mission achievement
• Understand the role of SLAs in managing the internal and external supply chain
• Get to know different SLA formats and design a winning SLA format for use in your organization
• Implement a successful SLA project
• Set effective service performance measurements and Key Performance Indicators
• Ensure vendors supply services that exactly match your needs.