Moscow
 5-star location to be advised 8-9 December |
A high level of masterclass designed to bring Business and IT Management up-to-date with the latest thinking on full service IT Management and how to plan and manage an IT service improvement programme that will bring IT closer to the business. |
Overview
We live with the imperatives of compliance in terms of the law (must do), relevant national or international standards (what should be achieved), and
the methods we use (how we must do things). The seminar discusses how the current focus on IT methods and compliance can fail business and what can be done to prevent this. The Service Excellence Model (not to be confused with the EFQM) is a new way for IT and business to develop a shared understanding of how well they are doing without recourse to using technical jargon. The session will also describe how to tailor a performance improvement programme to the needs of the business. This is based on the speaker’s practical experience of planning and managing change and service improvement in many organisations. There is a wealth of entertaining case material and anecdotes that will be used to illustrate the points where appropriate, time permitting.
Event Focus:
- Refocus IT as a business tool thus challenging communication and culture
- Identify major shortcomings, and design and implement compelling performance improvement programmes
- Understand what constitutes the service engine and its relationship to the total business experience
- Assess IT and building an improvement programme
- Get familiar with a new maturity model for a changing market.
- Be Inspired by business outcomes rather than process
Course Instructor:
David Miller is a world class consultant and interim manager, author speaker and leading authority on full service IT management; he is the owner and Managing Director of ITDYNAMICS™ Ltd. He operates at board and senior management levels assessing organisations and planning and leading large scale change across business and IT. He has a reputation for achieving major improvement to IT services and for business improvement often involving the creation of new and innovative products and services. He is a first class communicator and is particularly skilful at managing complex stakeholder relationships. He has the experience of working with a large number of major organisations in the public, private and not for profit sectors. He frequently takes national and global change management and line management responsibilities in IT (as a programme manager or interim IT Manager/CIO), he has held interim COO and CEO roles and has undertaken more “hands-on” roles in smaller companies ; all with equal success. Prior to becoming Managing Director of ITDYNAMICS™ he held director level roles at British Rail and at CSC Computer Sciences Corporation. He works throughout the UK and has additionally worked in the USA, the Middle East, and other parts of Europe.
David is the author of the Business Focused IT and Service Management Book. Get your copy today: 
